Returns & Exchanges

At CHINA PHONEFIX, we stand behind the quality of our repair tools and parts with a comprehensive 30-day return policy for unused items. If you are not completely satisfied with your purchase, we offer straightforward solutions to ensure your professional repair needs are met.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team within 30 days of delivery with your order number and clear photos of the item and its original packaging.

• 2.
  Receive Authorization

  Once your request is approved, we will provide a Return Merchandise Authorization (RMA) number and the specific shipping address for our nearest logistics center.

• 3.
  Secure Packaging

  Safely pack the electronic components or tools in their original anti-static bags and protective boxes to prevent damage during transit.

• 4.
  Quality Inspection & Refund

  After our technicians verify the condition of the returned goods, your refund or exchange will be processed within 5-7 business days.